Tag: case study

  • Case Study – Blocked Shower Drain Unblocked in Southwark, London

    Case Study – Blocked Shower Drain Unblocked in Southwark, London

    We’ve cleared a lot of blocked showers across London over the years, and the ones in Southwark tend to follow a familiar pattern — older pipe runs, tight access, and build-up that’s had time to set hard. This job in Southwark was a good example of what happens when a shower drain is left to worsen gradually rather than caught early.

    What the customer was dealing with

    The homeowner noticed their shower tray filling up faster than it was draining. At first, it was slow. Then it got to the point where standing water was pooling around their feet during every shower. By the time they called us, they were concerned it might overflow and cause water damage to the floor or the room below.

    Blocked Shower Drain

    It’s a worry we hear often. And it’s a valid one — water that can’t drain has to go somewhere.

    The tray had been draining slowly for a while. That’s usually a sign the blockage isn’t sitting in the trap itself but further down the waste pipe, where a plunger simply can’t reach.

    How we cleared it

    When we arrived, we removed the shower waste cover and inspected the trap first. As suspected, the blockage wasn’t sitting at the surface — it was deeper in the pipe, compacted with hair and soap residue that had built up over time.

    We brought in the Salisnake rotary wire machine for this one. It’s a flexible mechanical cable tool that can reach well beyond the trap and cut through the kind of compacted build-up you can’t shift any other way. We fed the cable into the waste pipe and worked through the obstruction until it broke apart fully.

    Once the line was clear, we used a Vax wet vac to pull out all the standing water and debris from the trap — leaving the system properly clean, not just temporarily unblocked.

    The whole job was done without removing any tiles or fittings. No unnecessary disruption.

    The result

    We tested the shower repeatedly at full flow. Water drained instantly every time — no pooling, no hesitation.

    Before we left, we cleaned the tray, removed all mess from the area, and spoke to the customer about what had caused the blockage and what they can do to slow future build-up. Simple things, like using a hair catcher over the drain, can make a real difference.

    They were relieved. Honestly, most people are — it’s one of those problems that quietly causes a lot of daily stress.

    Dealing with a slow shower drain in Southwark?

    If your shower is draining slowly or not at all, it’s worth getting it looked at sooner rather than later. These things rarely fix themselves, and the longer it sits, the harder the build-up becomes to shift.

    We’re local, we’re available, and there’s no call-out charge. Get in touch with BDS Drainage for honest advice and a fast response.

  • Case Study – Saniflo Macerator Replacement and Blocked Waste Pipe Clearance, West Brompton

    Case Study – Saniflo Macerator Replacement and Blocked Waste Pipe Clearance, West Brompton

    We’re called to macerator faults fairly regularly across this part of London — properties in West Brompton often have bathrooms that rely on these systems because conventional gravity drainage simply isn’t an option. When this residential call came in, the toilet was completely out of action. Here’s what we found and how we sorted it.

    What the problem was

    When we arrived, the Saniflo had failed entirely. Waste had backed up into the toilet bowl and the surrounding pipework, leaving the system totally unusable. There was also a blockage further along the waste pipe — which was actually the first thing we needed to deal with. Fitting a new macerator onto a blocked pipe would’ve just caused the replacement unit to fail in exactly the same way.

    Saniflo Macerator Replacement

    Space behind the toilet was tight, so we had to work carefully to avoid disturbing existing fittings. The client had been wondering whether the unit could be repaired rather than replaced, and was understandably concerned about smells and the possibility of longer-term damage.

    Why replacement was the right call

    Once we’d assessed the unit properly, it was clear the internal mechanism had failed beyond repair. Macerators don’t last forever, and patching a failed unit isn’t a reliable fix. A new Saniflo was the correct solution — and the client was relieved to know it would actually resolve the problem properly rather than just delay it.

    How we approached the job

    We started by isolating the electrics at the fused spur and shutting off the water supply. Before pulling the old unit out, we used a wet vac to empty the failed macerator — skipping that step in a tight space like this one would’ve made the job far messier than it needed to be.

    With the old unit removed, we rodded the waste pipe and used chemicals to fully break down the blockage. We weren’t satisfied until the pipe was completely clear and draining freely.

    We then fitted the new Saniflo, reconnecting all pipework using new connectors and jubilee clips throughout. Every connection was checked before we restored the electrics at the fused spur.

    The result

    Once the system was live, we ran multiple flush tests and monitored pump pressure at each stage. The new macerator fired up cleanly, pumped waste away with strong, consistent pressure, and there were no signs of leaks at any of the connections — everything was dry and secure.

    Before leaving, we walked the client through what had caused the original failure, how the new unit compared, and a few straightforward tips to help avoid a repeat down the line. They were delighted to have the toilet functioning again and commented on how differently — and how much more smoothly — the new pump sounded.

    Got a macerator fault in West Brompton or nearby?

    Whether it’s a failed unit, an unusual smell, or a system that’s stopped pumping properly, we cover West Brompton and the surrounding area regularly. If you’re unsure whether yours needs replacing or just servicing, get in touch — we’ll give you an honest assessment of what we find.

  • Case Study – Blocked Drain and Manhole Clearance in Chelmsford

    Case Study – Blocked Drain and Manhole Clearance in Chelmsford

    Chelmsford properties — particularly the older terraced and semi-detached houses you’ll find across much of the city — can throw up some genuinely stubborn drainage problems. This was one of them. A customer contacted us with both manholes completely backed up, a system full of wipes and compacted waste, and a real worry that things were about to get a lot worse.

    The problem: blocked manholes and a risk of garden flooding

    When we arrived, it was clear this wasn’t a straightforward blockage. Both inspection chambers were completely full — not just slow-draining, but entirely stopped. Every time water was used inside the property, it had nowhere to go.

    The customer was understandably concerned. The chambers were sitting right next to the garden, and with the system under that kind of pressure, overflow was a genuine risk. They were also worried about what the blockage might be doing to the pipework underneath.

    What we found inside the chambers

    Once we lifted the covers and had a proper look, the cause was obvious. Both chambers were packed with a dense mix of wet wipes, sludge, and thick scale — the sort of build-up that doesn’t happen overnight. The compaction was heavy throughout, and with access being tight, it wasn’t a case of simply jetting and walking away. The blockage needed breaking down first before any water could get through.

    How we cleared it

    We started by working through the debris by hand — breaking apart the wipe and sludge build-up, clearing out both chambers, and getting the system to a point where jetting was actually going to be effective.

    Jetting and descaling to restore full flow

    Once the bulk of the waste was out, we brought in the high-pressure jetter to work through the remaining obstruction inside the pipes. We also used descaling tools and rods to tackle the heavier scale that had accumulated along the pipe walls. This kind of build-up restricts flow even after the main blockage is cleared, so it’s worth dealing with properly rather than leaving it to cause problems again in six months.

    We worked through the system methodically until the water was running through cleanly from one end to the other.

    The result

    Both chambers were cleared out, the scale was gone, and the drainage system was flowing freely again. We ran water through to demonstrate the flow to the customer directly — no backing up, no standing water, just a properly working drain.

    They were relieved to see it sorted so quickly, and appreciated that we’d left everything clean and tidy rather than just packing up and heading off.

    Work photos

    Blocked Drain and Manhole Clearance
    Blocked Drain and Manhole Clearance
    Blocked Drain and Manhole Clearance
    Blocked Drain and Manhole Clearance
    Blocked Drain and Manhole Clearance
    Blocked Drain and Manhole Clearance

    Dealing with a blocked drain in Chelmsford?

    If you’ve got manholes backing up, slow-draining chambers, or any kind of blockage you’re not sure about, we’re happy to take a look. We work across Chelmsford and the surrounding Essex area regularly, and we’ll give you a straight answer about what’s going on and what it’ll take to fix it.

    Request a free quote

  • Case Study – Internal Manhole Cover Replacement in a Shoreditch Office Toilet

    Case Study – Internal Manhole Cover Replacement in a Shoreditch Office Toilet

    Shoreditch is one of those parts of London where the surface looks modern but the infrastructure underneath often tells a different story. Converted warehouses, refurbished office buildings, exposed brick — and beneath it all, drainage systems that weren’t designed with today’s busy commercial environments in mind. This job was a good example of that.

    The problem — a damaged manhole cover inside a working office toilet

    A commercial client in Shoreditch got in touch after noticing their internal manhole cover had become damaged. It wasn’t in a yard or a plant room — it was sitting in the middle of a toilet floor used by office staff every day.

    That changes things. You can’t leave an uneven or broken cover in a space like that. It becomes a trip hazard, it looks wrong, and it raises real concerns about safety. The client needed it sorted quickly, but they also needed the disruption kept to a minimum. The toilet had to be back in use as soon as possible, and the finished result had to be neat — not a patch job that would stick out from the rest of the floor.

    There were three things they were most concerned about:

    • The surrounding floor tiles being damaged during the work
    • The new cover sitting proud or uneven once reinstated
    • The toilet being out of action for longer than necessary

    All fair concerns, and ones we took seriously from the start.

    How we approached it

    The first step was carefully breaking out the floor around the existing manhole using specialist cutting and breaking tools. The idea here is to minimise collateral damage — you’re working in a tight space, close to tiles and finishes that need to stay intact, so you can’t just go in heavy-handed.

    Once the old cover and frame were removed, we set a new recessed manhole frame to the correct height. Getting this right matters — the frame has to sit at precisely the right level so the cover ends up flush with the surrounding floor once everything is reinstated.

    From there, we re-concreted the area using rapid-setting concrete, which allowed us to level and finish the reinstatement without leaving the toilet out of use any longer than necessary. The cover we fitted was a recessed internal type, specifically designed for use in tiled floor environments — so it sits discreetly rather than standing out.

    The result

    Once the work was finished, the manhole cover sat flush with the floor — level, secure, and visually discreet. The surrounding area was left clean and tidy. We checked everything thoroughly before handover, including confirming the cover was fully secure and safe for daily foot traffic.

    Internal Manhole Cover Replacement
    Internal Manhole Cover Replacement
    Internal Manhole Cover Replacement

    The client was pleased with how neat the finish looked and commented on how quickly the job had been completed with minimal disruption to the office.

    Need a manhole cover replaced or reinstated in London?

    Whether it’s a commercial property in Shoreditch or somewhere else across the city, we’re happy to take a look and let you know what’s involved. No pressure, just practical advice from a team that does this day in, day out.

    Request a free quote today.

  • Case Study – Faulty toilet flusher replacement in Woolwich

    Case Study – Faulty toilet flusher replacement in Woolwich

    At BDS Drainage, we were called out to a property in Woolwich where the toilet flush had stopped working properly. Water was constantly running into the toilet pan, which was frustrating for the client and wasting water every time the system failed to shut off.

    What was wrong with the toilet?

    When we arrived, the main issue was clear. The toilet wasn’t flushing as it should, and the internal mechanism wasn’t closing correctly after use. The client was worried the fault might not be repairable, especially as the flush trigger system was more complicated than a standard exposed cistern setup.

    Our first job was to carefully inspect the system and work out exactly which part had failed.

    Finding the faulty part

    Using screwdrivers, we carefully opened up the flush mechanism and checked the working parts inside. We found the faulty section and initially tried to repair it, as this is often the most sensible first step when a part looks like it may be salvageable.

    After testing it properly, it became clear the existing part wasn’t going to hold. A temporary fix would only have caused the same problem to return, so we explained this to the client and confirmed that a replacement part was needed.

    Replacing the toilet flush mechanism

    Once we had identified the correct part, we sourced a suitable replacement and fitted it into the existing system. Because the flush trigger setup was a little more involved than a basic toilet flusher, it needed to be lined up and tested carefully.

    We made sure everything was secured properly before putting the system back together. The aim was simple: the toilet needed to flush cleanly, stop running water into the pan and work reliably for everyday use.

    Making sure the job was done right

    After the new part was fitted, we tested the toilet several times. The flush worked properly, the water stopped when it should, and there was no constant flow into the toilet bowl.

    We also showed the client the new system flushing, so they could see for themselves that the fault had been fixed. This was important, as they had been worried we might not be able to get the job done due to the awkward flush setup.

    The client was pleased that their toilet finally worked properly again, and the job was completed without needing to replace the full toilet.

    Need help with a faulty toilet or drainage issue?

    If your toilet is constantly running, not flushing correctly or you’re unsure what part has failed, BDS Drainage can help. We work across Woolwich and the surrounding London areas, diagnosing the fault properly and giving clear advice before carrying out the repair.