Help, Advice & FAQs
We hope this page answers any questions you may have, for any further information, please call our office, and one of our friendly staff will be happy to help.
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We hope this page answers any questions you may have, for any further information, please call our office, and one of our friendly staff will be happy to help.
Blockages usually occur from waste being flushed down the drainage system; ranging from hair in the shower, grease and fat in the kitchen and excessive amounts of toilet paper and un-biodegradable items (such as sanitary towels and nappies) down the toilet. In other cases, blocked drains can be as a result of hidden problems such as structural defects. Problems such as these can be resolved by our team of fully trained engineers, equipped with the tools and know-how to fix these issues promptly. In addition, we offer a 24/7 call out service in case the problems are severe, we are here to act on your beck and call.
There are a few indications that can be easily spotted, which indicate that the drains are blocked. Three signs to look out for are:
If these symptoms are spotted early on, we can deal with the route of the problem promptly in order to prevent any more serious problems from emanating. Be quick to spot these problems, because it will be significantly cheaper to fix a small problem rather than letting it become a severe one.
It is difficult to gauge the severity of a problem until one of our engineers can assess the problem. Most problems can be spotted swiftly then we aim to fix this problem as quickly as possible.
It is relatively straightforward to find out if the problems are confined to your property by requesting a plan of the drainage from the Local Water Authority. This will show you if you do have troubles with your drainage within your property boundaries or if this is an issue that relates to your neighbour.
We offer a range of drainage services, including drain cleaning, drain unblocking, drain repairs, drain relining, CCTV drain surveys, and more. To see the full list, head over to our services page.
Signs of poor drainage can include slow-draining sinks or toilets, foul odours coming from drains, gurgling sounds from pipes, and standing water in your garden or around your property.
We heavily recommend that you have your drains assessed and cleaned at least once a year to prevent blockages and maintain healthy drainage.
Yes, we provide drainage services for both residential and commercial properties.
Our team possess years of experience when it comes to commercial drainage. We understand the importance of efficiently installed drainage solutions for businesses. We operate with a sense of urgency to ensure minimal disruption to your day-to-day operations.
The amount of time it takes to unblock a drain can vary depending on the severity of the blockage. However, we strive to provide quick and efficient service to minimise any inconvenience.
Yes, all of our work comes with a 100-day guarantee to ensure customer satisfaction and give our customers total peace of mind. When you rely on BDS you can be sure of a commitment to excellence on every job and a long-lasting result.
During our 100-day guarantee period, if you experience any issues after our services, we will come back and fix it at no extra charge.
As mentioned above, it is important to be careful with what you are flushing into your drains. Therefore, you must prevent:
If these symptoms are spotted early on, we can deal with the route of the problem promptly in order to prevent any more serious problems from emanating. Be quick to spot these problems, because it will be significantly cheaper to fix a small problem rather than letting it become a severe one.
If you are looking to invest money into a property, it is pivotal to ensure that you know as much as possible about the desired building. Moreover, if you have been made aware that the property has suffered from drainage problems in the past, then a CCTV survey is an efficient method to spot any potential problems. This will allow the current owner and yourself to get an idea of how costly this problem will be and in turn, once the problem is fixed this can alleviate any immediate worries about the drainage.
If you are conscious about certain problems that have a habit of re-occurring on a relatively regular basis, then we would recommend getting a CCTV assessment. Strange odours lurking around the drains, toilets habitually getting blocked and waste struggling to get flushed down the toilet are the three most common sources of drainage problems; however, it is naive to think these are the only ones. A CCTV survey will allow us to quickly identify the problem and we can provide you with a DVD of the drainage along with a report, which states the problems in basic terms. In addition, there will be a free quotation provided to give you an idea of the cost of addressing the problem.
In the event of an emergency visit, we will respond to your call within an hour. Additionally, there is no call out charge for any of the services that we provide. What you are quoted by the engineer will be the price you pay; therefore you will not encounter any hidden fees.
Yes, we offer pre-purchase drain surveys for properties to help identify any potential issues before purchasing a property.
Carrying out a drain survey before purchasing any residential or commercial property is hugely beneficial as it allows you to identify any potential problems before making a decision on what will likely be a sizeable investment. This is particularly important if the drains are old and could be prone to wear and tear.
Yes, we provide 24/7 emergency drainage services for urgent situations such as drain blockages or leaks. We strive to uphold our pledge to get to you within 90 minutes of receiving your request.
In the event of a burst pipe or drainage emergency, you should immediately try to locate the stopcock so you can turn off the water supply to stop the flow of water and minimise any damage.
If you're not sure where to look, feel free to contact our team and explain the situation.
We can then send one of our professionals to you as a matter of priority to provide a quick and effective solution to help contain the damage and restore your property back to its original state.
No, we do not charge a call-out fee. You will only be charged for the services we provide. We also do not charge extra for weekend bookings.
We operate across London, Essex, Kent, and Surrey.
Here at the BDS Drainage, as blocked drain specialists, we are determined to inform our clients and potential customers on all the hints & tips needed when it comes to plumbing and drainage. It is important to our company to have a website that is as beneficial as possible alongside our professional and skillful engineers, working hard 24 hours all across London, Essex, Kent and Surrey. Customers come first with BDS which is why we have numerous offers of which most local companies are unwilling to match up with.
Unfortunately, emergencies can happen within any household or commercial building. Please call us out, there will be no charge for this and a team or a single engineer will be sent quickly to your residence. Follow our advice carefully and we will respond to your call promptly.
